PegaPAYMENT Smart Adjust 3.1 Released
October 21, 2003

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Pegasystems has launched PegaPAYMENT Smart Adjust version 3.1, an image-based exceptions management solution for all types of payment. With a comprehensive set of pre-packaged business processes that automate nearly all error types, Smart Adjust is designed to enable financial services organizations to increase productivity and bridge operational silos.

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Pegasystems has released PegaPAYMENT Smart Adjust 3.1, a rules-based, image enabled solution that provides integrated research and adjustment capabilities across multiple payment types. 

Integrated with an extensible transaction and records database, Smart Adjust handles payment forms including check, ACH, ATM and PIN-based debit. It manages processes of inquiry, research and adjustments for all payment types, providing a solution that can span departments and improve productivity across payment operations. 

Built on Pegasystems' rules engine, Smart Adjust can increase the number of cases that are processed straight through because the rules engine automates research and decision making, enabling the operator to complete cases with as little manual entry as possible.

Because documents and images are stored electronically with each case, a paperless environment can be created and maintained. Best business practices are embedded throughout application flows, and the flexibility of the rules engine allows business users to change the workflows without IT involvement, enabling organizations to expand and extend their system and adapt to changing business conditions.

Developed in Java with a Web browser interface, Smart Adjust is designed for easy deployment, access by multiple departments, and rapid service fulfillment for branches, contact centers and corporate customers. The user interface and functionality can be tailored to, and embedded in, existing browser-based applications, providing specific capabilities to individuals throughout the extended organization. Smart Adjust equally provides management visibility and control for role-based authorization, review and reporting.

Henry Ancona, president and COO of Pegasystems, stated: "Organizations need to prepare for the imminent passage of Check 21 while managing the growth of electronic payments. PegaPAYMENT Smart Adjust is fully image enabled and extends from the customer service center to the back office for streamlined enterprise research and adjustments across payment types. With Smart Adjust, organizations can significantly increase their productivity across traditional operations silos and help provide more rapid issue resolution for customers."